Last updated: [date to be set at launch]
This is a starting draft, not final legal text. Have it reviewed by a lawyer familiar with your jurisdiction before accepting real customers or payments.
Toponexa is billed in advance on a recurring monthly or annual basis. Because the Service is provided continuously from the moment your subscription begins, fees already paid for the current billing period are non-refundable, except where required by law or as described below.
New organizations can start a free trial by adding a valid payment method. You are not charged during the trial period. If you cancel before the trial ends, no subscription fee is charged. If the trial converts to a paid subscription, the normal subscription refund rules apply.
You may cancel your subscription at any time from within the app. Cancelling stops future billing, but access continues until the end of the billing period you've already paid for. We do not prorate or refund the unused portion of a cancelled period.
If you believe you were charged in error, such as a duplicate charge or a charge after you cancelled, contact us and we will investigate and issue a corrective refund if a mistake is confirmed.
Additional site tokens purchased beyond your plan's included limit are billed immediately and are non-refundable once applied to your organization.
Email support@toponexa.com with your organization name and the reason for your request. We aim to respond within 2 business days.